Frequently Asked questions
COMMON QUESTIONS
What are your business hours?
When do you take payment?
If the weather is bad, do you give refunds?
What Outer Banks locations do you serve?
What makes CBS different from other setup companies?
Customer service is the most important aspect of our company.
Corolla Beach Services is the only setup company that assigns a beach concierge to you for the week of your vacation. You will have direct communication to them if any issues arise throughout the week, which allows for quicker response time. Any issues will be taken care of the same day to maximize your enjoyment!
We also are one of only two setup companies that provide high-back oak chairs. These chairs are more comfortable, recline, and allow anyone with back or knee issues to get in and out of their chair(s) with ease. Other companies offer only low-sitting aluminum chairs.
Lastly, our employeees (your concierges) are local to the area they are serving! We are based in multiple locations, not coming from other areas to service you. This helps us keep everything tight!
What if we need to cancel our entire vacation and can't come down?
For cancellations more than 48 hours in advance, please call our main number at 252-457-5732. A 15% administrative fee will assessed on all cancellations, or we can give you a FULL credit for the following season, regardless of rate increases.
CUSTOMER REVIEWS
ExcellentBased on 170 reviewsDan Allex2024-02-03Loved the service July 2023. The only improvement would be if they displayed your name to make it easier to locate yours on first day. Going back again this year and plan to reserve.Elissa “Lisa” Carrion2024-02-02Aaron and crew are amazing! They are very personable and professional and we loved our setup. I highly recommend their services and will use them again next time we are in the area.Lori Joost2023-08-20Once again Aaron and his staff were outstanding. We did luggage service again and what would have taken us 30 min or more took his guys 15min. We did the tent set up for the first time and it was the best money every spent to not have to worry about setting up umbrella's and chairs was so nice and their high tents give off a great deal of much needed shade. See you next year :)Charlie Conway2023-08-19Corolla Beach Services is a great company. We just finished 2 weeks in Corolla and they helped make our time with family and friends amazing. The entire team is super professional, extremely responsive to questions and concerns, and provided the best service we’ve had in Corolla. As an example of their top notch service, one morning, we found just a small amount of ice in the cooler. We texted Aaron and within 20 minutes, more ice was delivered. We’ve used other services in prior years, but will now be sticking with Corolla Beach Services for future stays. Thanks to the entire team for a great 2 weeks.Heather Morelli2023-08-19Excellent service! We loved the beach set up. Aaron had great communication on the morning of a thunderstorm, letting us know set up would be a little later.Julie Weir2023-08-19We had a wonderful 5 star experience with Corolla Beach Services! Aaron was very professional and accommodating when we requested a change from our original reservation. He said “what ever you want” and immediately got on it. We will use Corolla Beach Services every time we come to Corolla. Thanks for the great service!!!Eric Lange2023-08-19Aaron and the whole team were just fantastic. Easy sign up, seamless service. They’re like Beach ninjas. Can’t go back to lugging our own gear after this.Kelly Paul2023-08-19Corolla Beach services was awesome. Tent was up at 5:00 AM everyday and was perfect. The tent was so perfect and we enjoyed the beach so much. I would recommend Corolla Beach Services 110 percentSteve Schaarschuch2023-08-14Aaron and his group were great. Everything was as promised and Aaron was in constant communication regarding set up or storm issues. I would definitely use them again.Brian Sullivan2023-08-13Service was fantastic. The tent, chairs and cornhole that we rented were all like new. The guys who set it up and broke it down everyday were very nice and professional. Very concerned in making sure that we were having a good experience. Highly recommend them.