Frequently Asked questions

Got questions about our beach equipment rentals? Check out our frequently asked questions for all the info you need to make your beach vacation a breeze with Corolla Beach Services.

COMMON QUESTIONS

See some common questions and answers below, or call us at 252-457-5732

What are your business hours?

We set up between 5:30 am and 9:30 am, and breakdown from 5:00 pm to 7:30 pm. We always have someone answering the phones during the day and try to be on call as much as possible.

When do you take payment?

Full payment is taken at the time of booking. Once your reservation is confirmed, you will be sent a payment link.

If the weather is bad, do you give refunds?

We do not give refunds under any circumstances due to the weather, but in the event of an evacuation, a credit will be issued for the difference between daily and weekly rental rates.

What is included in a beach setup service on the Outer Banks?

Our all-inclusive Outer Banks beach setup service includes daily setup and breakdown of your chosen equipment — canopy tents, oak beach chairs, beach umbrellas, and coolers with ice — delivered directly to your beach spot. Our team sets up by 10:00 am every morning and breaks everything down after 5:00 pm. You just show up and enjoy yourself. We serve all major Outer Banks locations including Corolla, Carova, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, and Nags Head.

What Outer Banks locations do you serve?

We currently serve Corolla, Carova, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, and Nags Head.

What makes CBS different from other setup companies?

There are 3 main reasons Corolla Beach Services has stood out in the Outer Banks for the last 7 years.

Corolla Beach Services is the only setup company that assigns a beach concierge to you for the week of your vacation. You will have direct communication to them if any issues arise throughout the week, which allows for quicker response time. Any issues will be taken care of the same day to maximize your enjoyment!

We also are one of only two setup companies that provide high-back oak chairs. These chairs are more comfortable, recline, and allow anyone with back or knee issues to get in and out of their chair(s) with ease. Other companies offer only low-sitting aluminum chairs.

We are also the only beach setup company on the Outer Banks to offer food delivery directly to your beach setup. Through our exclusive partnership with Bacchus Wine & Gourmet — Corolla’s favorite gourmet deli — CBS customers can have sandwiches, wine, and beer delivered straight to their spot on the sand. This is an exclusive experience available only to CBS customers. No other setup company on the OBX offers this.

Lastly, our employees (your concierges) are local to the area they are serving! We are based in multiple locations, not coming from other areas to service you. This helps us keep everything tight!

What if we need to cancel our entire vacation and can't come down?

For cancellations more than 48 hours in advance, please call our main number at 252-457-5732. A 15% administrative fee will assessed on all cancellations, or we can give you a FULL credit for the following season, regardless of rate increases.

CUSTOMER REVIEWS

      EXCELLENT  
   Based on 344 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Felasfa Wodajo 
 
 
 
 Trustindex verifies that the original source of the review is Google. We loved our stay in the Outer Banks having  our umbrella and chair set up every morning for us. It was a greatest of all luxuries to go to the beach carrying nothing but a towel, to read in the shade or go into of the ocean. Our umbrella was always set up early in the day and we got plenty of notice if there’s any weather coming. We will be calling Corolla beach services again next year 🙂
  
 
      Posted on Google  
   
   Lynn Panagos 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our family had a great experience with Corolla Beach Services.  George and crew set up our rent and chairs in the perfect spot every day.  We enjoyed having the cooler with ice too.  If you are looking for a company to provide excellent beachfront tents and chairs, Corolla Beach Services does a great job!
  
 
      Posted on Google  
   
   Jill Bryson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had a great experience with Corolla Beach Services! George was so responsive and helpful the whole week!
  
 
      Posted on Google  
   
   Vicki Bourque 
 
 
 
 Trustindex verifies that the original source of the review is Google. It was such a treat to have beach chairs under a canopy ready for us every day! They did a great job and quickly responded to any questions we had. Will definitely do this next year.
  
 
      Posted on Google  
   
   Patti 
 
 
 
 Trustindex verifies that the original source of the review is Google. They were great and we will use again next summer! Chairs were comfortable and the service was prompt and reliable. Highly recommend!
  
 
      Posted on Google  
   
   Michelle Macias 
 
 
 
 Trustindex verifies that the original source of the review is Google. Our experience was amazing! They were consistent and friendly, and the shade provided for our entire family was much needed. Thank you!
  
 
      Posted on Google  
   
   Laura Mahoney 
 
 
 
 Trustindex verifies that the original source of the review is Google. George was awesome, service was worth every penny. Thoroughly enjoyed working with this company and it made our time at our beach house Feel a little bit more like vacation.
  
 
      Posted on Google  
   
   Sharon Cannon 
 
 
 
 Trustindex verifies that the original source of the review is Google. From Day one we were so glad we booked with Corolla Beach Services. George checked in with me daily to see if there was any adjustment he should make for the next day and to make sure we were happy with the set up. He even send photos! His service went above and beyond my expectations. I can’t recommend him and his company enough.
  
 
      Posted on Google  
   
   KLK King 
 
 
 
 Trustindex verifies that the original source of the review is Google. George is the nicest most professional person we have ever had servicing us!  We have been coming down for 40 years and he tops them all.  As a former HR Professional, (40 years) George is a winner! Management material for sure!
  
 
      Posted on Google  
   
   Krista Sharma 
 
 
 
 Trustindex verifies that the original source of the review is Google. We love George!  He went over and beyond to make our time at the beach perfect. He was very conscientious about the perfect placement of our canopy and texted me every morning to ensure we were happy.  He even sent pictures and videos of the sunrise on a few days for us to enjoy!  Best of all he came by to chat with us while we were at the beach giving us an overall personal experience.  We HIGHLY recommend George, and because of his level of service, will use and recommend Corolla Beach Services.  Thank you George!!